Terms of service

OVERVIEW

Welcome to Dimos Home Furniture (“Dimos”, “we”, “us”, or “our”).

Dimos operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated online furniture shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of our Services. Please read them carefully, as they include important information about your legal rights, limitations of liability, and dispute resolution.

By visiting, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy:
👉 https://dimos.com.sa/pages/privacy-policy

If you do not agree to these Terms, you must not use our Services.

SECTION 1 – ELIGIBILITY, ACCESS & ACCOUNT

By using our Services, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into binding contracts under Saudi law

To use certain features of the Services or place an order, you may be required to provide accurate and complete information, including your name, email address, billing, payment, and shipping details.

You agree that:

• All information provided is true, current, and complete

• You will update your information if it changes

• You are solely responsible for maintaining the confidentiality of your account credentials

Accounts may not be transferred, sold, or assigned to any other person.

SECTION 2 – PRODUCTS & REPRESENTATION

We strive to display products accurately. However:

• Product colors, textures, and appearance may vary depending on screen settings and devices

• Images are for illustrative purposes only

We do not guarantee that product appearance will exactly match what is displayed online.

All product descriptions, availability, and pricing are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

SECTION 3 – ORDERS & ACCEPTANCE

By placing an order, you are making an offer to purchase.

An order is not accepted until:

• Payment is successfully processed, and

• We confirm the order

We reserve the right to accept or decline any order at our discretion. If an order is cancelled or modified, we will attempt to notify you using the contact details provided.

All orders are subject to our Refund & Return Policy:
👉 https://dimos.com.sa/pages/shipping-return-policies

Purchases are for personal household use only and not for resale or commercial purposes.

SECTION 4 – PRICING, PAYMENTS & BILLING

• Prices are displayed in Saudi Riyals (SAR)

• Prices may change without prior notice

• Applicable VAT and shipping charges (if any) will be shown at checkout

You agree to provide valid payment information and authorize us to charge the full order amount, including applicable taxes and fees.

We reserve the right to correct pricing errors and cancel orders affected by such errors.

SECTION 5 – SHIPPING & DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by factors beyond our control.

Risk and ownership of products transfer to you upon successful delivery.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services—including text, images, designs, logos, graphics, videos, and software—is owned by or licensed to Dimos Home Furniture and protected under Saudi and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution is strictly prohibited.

“Dimos”, its logo, branding, and product names are trademarks of Dimos Home Furniture.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools or services “as is” without warranties or endorsements. Use of such tools is at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing them is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Dimos Home Furniture is powered by Shopify. However, all sales are made directly between you and Dimos.

Shopify is not responsible for any aspect of transactions conducted through our store. You release Shopify and its affiliates from all claims related to your purchases from Dimos.

SECTION 10 – PRIVACY

Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy.

👉 https://dimos.com.sa/pages/privacy-policy

SECTION 11 – FEEDBACK & REVIEWS

By submitting reviews or feedback, you grant Dimos a worldwide, royalty-free license to use, reproduce, and publish such content for business and marketing purposes.

Feedback must not be unlawful, misleading, or infringe third-party rights.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time and cancel affected orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to infringe rights, spread malware, impersonate others, or interfere with the website’s operation.

Violation of these Terms may result in suspension or termination of access.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time without notice if these Terms are violated.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, without warranties of any kind, except as required under Saudi law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Dimos shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Dimos, its affiliates, and service providers from claims arising from your violation of these Terms or applicable laws.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions will remain in full force.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with referenced policies, constitute the entire agreement between you and Dimos.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our written consent. We may assign them freely.

SECTION 21 – GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Kingdom of Saudi Arabia, and any disputes shall be subject to the exclusive jurisdiction of Saudi courts.

SECTION 22 – CHANGES TO TERMS

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of updated Terms.

SECTION 23 – CONTACT INFORMATION

Dimos Home Furniture
📍 Riyadh, Saudi Arabia (Online Store)
📞 Toll-Free: 920008317
📧 Email: hello@dimos.com.sa

Commercial Registration: 7010703663
VAT Number: 311160220200003