Privacy Policy

Dimos Company Limited – Privacy Policy

Last Updated: 01-01-2023

1. Overview

Dimos Company Limited (“Dimos”, “we”, “us”, or “our”) is committed to protecting the privacy of all users who access or interact with our website, mobile application, and related digital services (collectively, “the Platform”). This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

2. Consent

By accessing or using our Platform, you acknowledge and agree to the collection, processing, transfer, and storage of your personal information as described in this Privacy Policy.
 For any questions, you may contact us at hello@dimos.com.sa.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Personal Identification Information

  • Full name

  • Address

  • Mobile number

  • Email address

3.2 Transactional & Order Information

  • Purchase history

  • Payment confirmation details (excluding card numbers)

  • Delivery information

3.3 Technical & Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Access times and pages viewed

  • App usage analytics

3.4 Demographic Information

  • Age group

  • Preferences

  • Interests (if voluntarily provided)

All collected information is stored securely on our servers.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Providing customer service and support

  • Improving and personalizing your shopping experience

  • Sending promotional offers (optional; you may opt out anytime)

  • Enhancing Platform performance and security

  • Complying with legal and regulatory obligations

4.1 Information Sharing

We do not sell your personal information.
However, we may share it with:

  • Internal group companies

  • Payment gateways and financial institutions

  • Delivery and logistics partners

  • Warehousing and fulfillment providers

  • IT service providers and analytics partners

  • Government authorities when legally required

  • Advisors or purchasers in case of business restructuring or sale

All third parties are required to protect your information in accordance with applicable laws.

5. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal retention requirements)

  • Restrict or object to certain processing activities

  • Withdraw consent for marketing communications

To exercise these rights, please contact hello@dimos.com.sa. Verification of identity may be required.

6. Social Media Login Data

If you choose to log in using Facebook, Google, or other social platforms, we may collect:

  • First and last name

  • Email address

  • Social media ID

  • Profile picture (not stored permanently)

You may request deletion of this data through our Customer Care team.

7. Cookies & Tracking Technologies

We use session and persistent cookies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze Platform performance

  • Enhance user experience

You may manage or disable cookies through your browser or device settings.

8. Data Protection & Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
However, no electronic transmission is completely secure, and we cannot guarantee absolute protection.

9. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy.

10. Third‑Party Links

Our Platform may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11. Financial Information

We do not store or retain credit/debit card numbers or sensitive financial information. All payments are processed through secure third‑party payment gateways.

12. Disclaimer

While we take reasonable measures to protect your data, we do not guarantee uninterrupted security or protection against all cyber threats. We are not liable for unauthorized access resulting from factors beyond our control.

13. Limitation of Liability

Dimos, its affiliates, employees, and partners shall not be liable for any direct or indirect damages arising from the collection, processing, or storage of personal information, except where required by applicable law.

14. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved exclusively in the competent courts of Saudi Arabia.