Privacy Policy

Overview

Dimos Company Limited is dedicated to protecting the privacy of its customers using our E-commerce website and mobile application (collectively referred to as "the Platform"). This Privacy Policy outlines how we collect, use, and protect the personal information gathered through our website and mobile app.

 

Your Consent to Collection and Use of Information

By using our website and mobile app and providing information through various channels, you consent to the collection, transfer, processing, use, and storage of your personal information as described in this Privacy Policy. If you have any concerns or questions, please contact us at hello@dimos.com.sa.

 

Information We Collect

We may collect the following personal information through our website and mobile app:

Name

Address

Telephone number

Email address

Demographic information

Transactional data

Profile data such as IP address, internet domain, browser information, and other relevant information.

This information is collected through both the website and mobile app and is stored securely on our servers.

 

Use of Personal Information

We use your personal information for the following purposes through both the website and mobile app:

Processing orders and transactions

Providing customer support

Personalizing your experience on our platform

Sending promotional campaigns (you may opt-out)

Complying with legal and regulatory requirements

We do not sell your personal information to third parties. However, we may share it with:

Our group companies

Payment service providers, warehousing, and delivery companies

Purchasers and their advisors in the event of a business sale

Third-party databases

Government bodies or authorities if required by law

Agencies helping us with statistics and app analytics.

 

Your Rights

You have the following rights regarding your personal information:

Access a copy of your information

Correct inaccurate information

Request deletion of your information

Restrict our use of your information

Object to our use of your information

To exercise these rights, verify your identity by contacting us at hello@dimos.com.sa.

 

Social Media Data Collection

When using social media logins on our website and mobile app, we collect:

First and Last Names

Profile Picture (not stored on our servers)

Email Address

Facebook/Google ID

You can request deletion of this data through our Customer Care team.

 

Cookies

We use "session" and "persistent" cookies on both the website and mobile app to enhance your browsing experience. By using our platform, you agree to the placement of cookies on your device. You can manage cookie preferences in your device settings.

 

Protection of Personal Information

We implement security measures to protect your personal information from unauthorized access, use, or disclosure on both the website and mobile app. However, we cannot guarantee the security of information transmitted through electronic media.

 

Changes to Privacy Policy

This Privacy Policy may be updated without notice. Continued use of our services after changes implies acceptance.

 

Third-Party Websites

We are not responsible for the privacy policies of third-party websites linked on our platform. Please review their policies.

 

No Storage of Financial Information

We do not store credit/debit card details or personally identifiable information.

 

No Warranty

We do not provide any warranty regarding the control, collection, processing, or protection of personal information on both the website and mobile app. We are not liable for any claims or damages resulting from unauthorized access or system vulnerabilities.

 

Limitation of Liability

In no event will Dimos Company Limited, its affiliates, partners, or employees be liable for any costs, damages, or liability arising from the collection, use, transfer, processing, or storage of personal information on both the website and mobile app.

 

Governing Law; Jurisdiction

This Privacy Policy is governed by the laws of Saudi Arabia. The exclusive jurisdiction for any claims or disputes will be in the appropriate courts of Saudi arabia.